• General

  • What does Core Direction do?

    Core Direction connects fitness facilities, activities and brands from around the world to provide a single platform to find the fitness activity, location and price that’s right for you.

  • What kind of fitness activities does Core Direction offer?

    Core Direction partner facilities range across every style of fitness. Free standing health clubs, traditional gyms, group exercise, yoga & pilates studios, MMA centers, CrossFit boxes, strength & conditioning facilities, extreme sports, water sports & sports clubs.

  • App Users

  • Why buy through Core Direction?

    No long term contracts, joining fees, admin fees or annoying sales reps. Search, find, purchase and get active.

  • Who is entitled to discounts?

    If you have an activation code, you are eligible for discounts when registering on the Core Direction app and activating your code through your Core Direction account. Core Direction discount codes are only available through registered business, education faculties and special promotions.

  • What does my code entitle me to?

    Codes will provide you with access to view and purchase memberships and packages at a discount. Depending on the code, you may also be entitled to a free all access trial period and additional guest passes.

  • How do I activate my discount?

    Download the app, create a profile and encode your unique code in the “Activate Code” tab.

  • What are “Trial Days”?

    If your code generates “Trial Days” on your membership card screen, you may access as many Core Direction facilities as you like, limited to one entry per facility until your trial period expires.

  • How do I use my “Trial Membership”?

    All visits during a trial period must be pre-booked by calling the facility in advance. Simply search and find the facility of interest, call directly through their profile page and ask to book a free trial through Core Direction. App users will be requested to show the “Membership Card” screen with an active countdown timer and days remaining on the trial period to be allowed access.

  • How long is my ability to purchase discounted memberships and session passes valid for?

    Discount periods differ from code to code as negotiated by the code provider. To view your discount period select the “My Membership” tab after code activation, select the activated membership where the expiry date will show.

  • How do I use my membership?

    On purchasing a membership, confirmation of payment will be emailed to your selected facility. When you arrive, you can either show a valid ID to reference or select the “Membership Card” tab and swipe left to the relevant membership card screen with an active countdown timer.

  • Where can I use memberships or session passes I purchased through Core Direction?

    If you have purchased a membership or session package to a specific facility, you are only able to utilise your membership or sessions to that facility.

  • Where can I use session passes that appear on my “Guest Passes” tab after I activated my code?

    Some codes include free session passes. These sessions can be used at all fitness partners on the Core Direction app. Select the “Guest Passes” tab, select the guest pass, select redeem, find the desired facility, scroll to the bottom and select “Redeem Guest Pass”, select the desired date and press “Redeem”. Please note that in the case of fitness partners offering classes, it is important to call the facility first to confirm availability before redeeming a Guest Pass for a desired class. App users redeeming passes without confirmation by the fitness partner may be turned away or rescheduled.

  • How does my selected facility know about my membership purchase or redeemed session pass?

    Fitness partners are emailed with all your details on membership purchase or session redemption. It is important to note that you should redeem sessions as and when you use them in order for facilities to be notified of your attendance and remunerated accordingly.

  • What is the countdown timer on my “Membership Card” screen for?

    In order to eliminate fraud, you may be asked to show your Core Direction Membership Card through the app which lists your name, photo and a countdown timer to show that the profile is active and not just a screen shot.

  • How do I redeem sessions to my selected facility?

    Select the “Guest Passes” tab, select the guest pass, select redeem, select the desired date and press “Redeem”. Please note that in the case of fitness partners offering classes, it is important to call the facility first to confirm availability before redeeming a Guest Pass for a desired class. App users redeeming passes without confirmation by the fitness partner may be turned away or rescheduled.

  • My selected facility doesn’t know about my purchase. What should I do?

    Some email notifications may go into junkmail or be sent to a different email account at the same company. Please show the relevant redeemed session in the “Guest Passes” tab or membership purchase in the “My Memberships” tab and request the facility to email info@coredirection.com with the query.

  • How do I share my session passes?

    Select the “Guest Passes” tab, select the guest pass, select “Share”, enter the email address of the desired person. The email address must correlate with the registered email address found on app users “My Profile” tab. Please remind friends whom you share passes with, that in the case of fitness partners offering classes, it is important to call the facility first to confirm availability before redeeming a Guest Pass for a desired class. App users redeeming passes without confirmation by the fitness partner may be turned away or rescheduled.

  • How do I take advantage of Core Direction’s loyalty benefits?

    If you would like to redeem a discount to one of the partners listed on the “Loyalty Partners” screen, simply open your “Membership Card” tab and show your membership card screen with an active countdown timer showing.

  • How do I find the best fitness facility or activity for me?

    Through the “Search Facilities” tab you can find your preferred facility by scrolling, typing their name, selecting the “pin” on the top right for a larger map or selecting “more filters” where you can refine your search based on proximity, activity, membership type, country and city.

  • Why can I only change my profile photo twice?

    To avoid app users from sharing phones and memberships, photos are fixed. We understand that your first profile pic may not be as pretty as you like so you can change it twice so you are stuck with the one you like.

  • What is my “Measurement Log” for?

    It’s a basic measurement tracking system that allows you to record and track the measurements you need to ensure you keep progressing with your fitness activity of choice.

  • Companies

  • How can Core Direction help us?

    Core Direction provides employees with discounted fitness memberships and passes to the region’s best fitness activities. We understand that while your company may already get discounts to large gym chains, many of your employees would prefer to join customer service orientated and results driven niche-market fitness facilities instead.

    Core Direction app usage also encourages fitness through check-in leader boards and a backend panel that enables companies to track activation, engagement, results and trends to incentivise employee health and fitness.

  • What will it cost my company?

    Company registration with Core Direction is free of charge. All discounted memberships purchased through the platform are done so through staff credit/debit cards. Companies facilitate the discount, employees take advantage of them.

  • How many employees do I need to qualify?

    Any company size may put in an application by completing our online form at http://coredirection.com/corporate-membership. Business will be reviewed and accepted on a case by case basis.

  • What type of businesses does Core Direction accept?

    All company types may put in an application by completing our online form at http://coredirection.com/corporate-membership. Business will be reviewed and accepted on a case by case basis.

  • Can I subsidise part of my employee’s memberships?

    Companies may select to purchase any number of session passes in full or in part on behalf of their employees.

  • If I subsidise part of my employee’s session passes how does it work?

    You will be invoiced for your subsidised percentage of all code activations associated with the agreed number of session passes purchased. Employees will be required to pay the balance in full before code activation and session package delivery is complete.

  • Branding/Marketing initiatives

  • How can Core Direction help us?

    Core Direction provides a platform for likeminded businesses and brands in alternative sectors and service offering to collaborate in order to increase the value of their brand, product or services. E.g. Join the Red Bull Wings for Life charity run, support a good cause and receive “X” from Core Direction.

  • What kind of brands, products & services does Core Direction partner with?

    Core Direction will only partner with like minded brands, products & services that work towards making the world a fitter, healthier place.

  • Fitness businesses

  • How can Core Direction help me?

    As a niche-market fitness facility filled with all the passion in the world and limited time on your hands, you may find it very difficult to approach or market to the kinds of corporate clients that could make your business truly successful. This is what we do! We take your amazing business and brand along with many others and tell all our corporate clients just how great you are. More over, we work hard to make sure their employees buy your packages, get active and stay active.

  • How much does it cost to join the coalition?

    It’s absolutely free to register by submitting your company details through http://coredirection.com/facilities. Of course, we have to make sure your facility makes the cut and after review, service agreement signing and approval, your facility will be loaded to the platform.

  • What are the charges?

    Core Direction takes a pre-negotiated percentage of every membership and session package sale. You pay when we deliver!

  • When do I get paid?

    All fitness partners are paid within 30 days of the end of the month in which the sale or session redemption took place.

  • How do I receive notifications?

    All membership purchases or session redemptions are emailed to a nominated email address as soon as completed by the customer.

  • How can I track my sales?

    Fitness partners receive a backend login to view all membership sales and session redemptions. In addition, a full report is emailed to all partners at the end of the month with a full breakdown.

  • How do I deal with redeemed session passes?

    In addition to receiving an email on session redemption, app users are prompted to call fitness partners to confirm their attended session.

  • Can I change my business profile?

    Fitness partner backend allow full access to an editable profile, package setup and discount association.

  • Can I decide what memberships to sell?

    Fitness partners can create, activate and deactivate as many memberships and packages as they like. Partners also have the ability to modify discount percentages offered to code holders on a membership by membership basis. Large discounts for longer term or larger session bundles and smaller discounts for short term or smaller packages.

Close